Cancellations & Refunds

1. Booking & Payment

• A minimum 30% advance payment is required to confirm an individual trekking booking.
• You may choose to pay:
• 30% advance only
• Any amount between 30% and 99%
• 100% of the total trip cost
• Any remaining balance must be paid at least 7 days before the trek start date.
• Failure to complete payment on time may result in automatic cancellation.

2. Cancellation by You

Cancel 7 Days or More Before the Trek Start Date

Cancel Less Than 7 Days Before the Trek Start Date

No refund, regardless of the amount paid.

(Guides, porters, accommodation, transport, and permits are already confirmed.)

3. Failure to Pay Remaining Balance

• If the remaining balance is not paid at least 7 days before the trek start date, the booking is automatically canceled.
• In such cases:
• 30% of the total trip cost is non-refundable
• Any additional amount paid may be refunded after deducting non-refundable costs and fees.

4. Non-Refundable Costs

Once arranged or issued, the following costs cannot be refunded:

• Trekking permits and government fees
• Visa assistance (if any)
• Domestic or international flight tickets
• Travel insurance
• Customized or personalized services

5. No-Show & Early Exit

• No-show on the trek start date → No refund
• Leaving the trek early for personal reasons → No refund

6. Cancellation by Travories (Before Trek Starts Only)

If Travories cancels the trek before it begins due to extreme weather, natural disasters, government restrictions, political instability, or safety concerns, you may choose:

• A full refund
• Rescheduling the trek (subject to availability)

Travories does not cover personal expenses such as flights, visas, accommodation, or insurance.

This clause does not apply once the trek has started.

7. Date Changes

• Requests made 7 days or more before the trek start date may be accepted free of charge, subject to availability.
• Requests made within 7 days may not be possible or may involve additional costs.

1. How Group Bookings Work

• One person acts as the Group Leader and books on behalf of all participants.
• Group pricing is based on group size and offered as a single group rate.
• All payments are treated as group-level payments, not individual deposits.
• Travories communicates only with the Group Leader.

2. Booking & Payment

• A minimum of 30% advance payment is required to confirm a Group trekking booking.
• You may choose to pay:
• 30% advance only
• Any amount between 30% and 99%
• 100% of the total trip cost
• Any remaining balance must be paid at least 7 days before the trek start date.
• Failure to complete payment on time may result in automatic cancellation.

3. Partial Group Cancellation (30%–99% Paid)

If one or more members withdraw 7 days or more before the trek start date:

• The total trip cost is recalculated based on the reduced group size.
• The total amount already paid by the group is deducted from the newly recalculated total cost.
• Travories provides the updated remaining balance and per-person price breakdown to the Group Leader.
• Payments made by canceled members are already absorbed into the group payment and used to offset the revised pricing.
• Travories does not refund or redistribute payments between individual group members.
• Any reimbursement or settlement with canceled members must be managed internally by the Group Leader and the group.

4. Full Payment in Group Bookings (100% Paid)

If Members Withdraw 7 Days or More Before the Trek Starts

• The total trip cost is recalculated based on the reduced group size.
• The amount already paid is deducted from the recalculated total.
• If the amount already paid exceeds the recalculated total, the excess amount is refundable.
• Any refund is issued only to the Group Leader, using the original payment method.
• Travories does not issue refunds to individual group members.
• Redistribution of refunded money is the Group Leader’s responsibility.

If Members Withdraw Within 7 Days

• No refund or price adjustment applies.
• The trek proceeds at the original confirmed group price.

5. Why Internal Settlement Is Required

• Group discounts apply only when a specific group size is maintained.
• When group size changes, the pricing structure changes accordingly.
• Once revised pricing is applied and payments are deducted, no individual refundable balance exists.
• Therefore, any internal adjustment must be handled within the group, not by Travories.

6. Entire Group Cancellation

If the entire group cancels the trek, the following rules apply:

Cancel Less Than 7 Days Before the Trek Start Date

No refund will be issued, regardless of the amount paid.

This is because guides, porters, accommodation, transportation, and logistics are already confirmed.

Additional Clarifications

• Refunds, if applicable, are issued only to the Group Leader via the original payment method.
• Travories does not issue refunds to individual group members.
• Any internal distribution of refunded amounts is the sole responsibility of the Group Leader and the group.

7. No-Show in Group Bookings

• No refund is provided.
• The trek proceeds at the confirmed group price.

8. Group Leader Responsibility

• All communication and payments are handled through the Group Leader.
• Travories is not responsible for disputes, reimbursements, or payment gaps between group members.

1. Booking & Payment

• Full payment is required at the time of booking for group tours.
• One person acts as the Group Leader and books on behalf of all participants.
• The booking is confirmed once full group payment is completed.
• All payments are treated as group-level payments, not individual member deposits.

2. Cancellation by the Group

Cancellation requests must be submitted in writing by the Group Leader via official Travories channels.

Refund Rules

24 hours or more before the start time:

• The total group cost is recalculated if the group size changes.
• Any amount already paid is adjusted against the revised group cost.
• If the amount paid exceeds the revised total cost, the excess may be refunded.
• Any refund is issued only to the Group Leader, via the original payment method.

Less than 24 hours before the start time:

• No refund or price adjustment will be provided, regardless of the number of participants.

3. Partial Group Cancellation (One or More Members Withdraw)

If one or more members do not participate:

• The booking remains valid at the confirmed group price.
• Payments made by non-participating members are absorbed into the group payment.
• Travories does not refund or redistribute payments between individual group members.
• Any internal settlement or reimbursement must be handled by the Group Leader and the group.

4. Non-Refundable Costs

The following costs, once arranged, cannot be refunded:

• Entry tickets and passes
• Special permits
• Private or customized arrangements

5. No-Show & Early Exit

• Missing the start time or leaving early → No refund
• The tour proceeds at the confirmed group price

6. Cancellation by Travories

If Travories cancels before the experience starts, the group may choose:

• A refund
• Rescheduling (subject to availability)

Travories does not cover personal expenses.

Important Group Clarification

• Group pricing is based on group size.
• Payments received are group-level payments, not individual deposits.
• Travories is not responsible for internal disputes, refunds, or cost-sharing among group members.

• If your refund is approved, it will be processed within 7 to 14 business days, in line with the laws set by the Nepal Government.
• Refunds will be issued using the same payment method you originally used.
• Please note that any bank and transaction fees will be deducted from the refund amount.

We highly recommend getting travel insurance for all treks and experiences to ensure peace of mind.

By booking with Travories and making any payment, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy.